Delete my account and data

How to request the deletion of your trainer.do account and all the personal and health data associated with it.

From the app (fastest)

Tap your account icon (top right) to open My account.

Choose Delete my account, type the word DELETE and confirm with the one-time code we send to your email (or to your WhatsApp, if you verified it in My account).

If you cannot access the app

Email [email protected] from your account email with the subject “Delete my account”. We will verify you are the account holder and process the request. You can also ask your coach.

What happens next

Your account is disabled immediately and all your sessions are closed.
You get a confirmation email (if you have an email on file) with a link to cancel during the 7-day grace period.
After 7 days the deletion is permanent and cannot be undone; we send you a closing email.

What gets deleted

Your profile and contact details (name, phone, email).
Workouts, programs, nutrition plans, meals, water, supplements, habits and evaluations.
Health and wearable data: samples and connections from Apple Health, Health Connect, WHOOP and Oura (we also revoke the provider tokens).
Photos and files you uploaded (removed from storage), chat messages, posts and appointments.
Notification devices and sessions.

What is kept

Only the payment and order records that accounting and tax law require us to keep, anonymized: no name, phone, email, address or notes.

If you are a coach

For a coach, Delete my account (under your account icon, top right) deactivates the account: nothing is deleted, because your clients and their data depend on it.

Your account and workspace are deactivated immediately: your sessions are closed and you can no longer sign in.
Your clients keep all their data, but they cannot use the app while your account is deactivated; when they try to sign in they see a notice that their coach deactivated their account.
Your subscription is canceled at the end of the period already paid: you will not be charged again.
Reminders, notifications, automatic charges and syncs for your workspace stop.
If you change your mind, write to us and we will reactivate your account: you and your clients get back in with everything as it was.

If you also need us to permanently delete your personal data, email [email protected] from your account email.

Before you delete: download your data
In My account → Export my data you can download a JSON file with all your information.