Cancellation and refund policy
Summary in 30 seconds
Cancel anytime from “My subscription”: you keep access until the end of the paid period and you are not charged again. If you cancel during the trial you are not charged. Periods already paid are not refunded except for our error, duplicate charges or where the law requires it.
1. Coach subscription
- Automatic renewal: the subscription (monthly or yearly) renews and is charged automatically at the end of each period until you cancel.
- How to cancel: in the app, “My subscription” → cancel. It is immediate, without penalty and without calling anyone. You keep access until the end of the paid period.
- Free trial with card: if you cancel before the trial ends, you are not charged. If you do not cancel, the first charge is made automatically on the day the trial ends (date and amount are shown at sign-up).
- Refunds: periods already paid are not refunded, except: duplicate or erroneous charges; a serious service outage attributable to us; or where applicable law requires it. If you think we charged you in error, contact us within 30 days of the charge.
- Plan change: the new price applies as shown on the change screen (prorated or from the next period).
- Purchased AI credits: not refunded once used; unused ones are refunded only for billing errors or where the law requires it.
2. Client payments to their coach
What a client pays their coach (memberships, services, products) is agreed between them: cancellations, returns and refunds are decided and handled by the coach, who is the seller. We do not receive that money.
3. How to request a refund
Contact us at [email protected] with your account email, the date and amount of the charge. If approved, the refund goes to the same payment method.
Who operates the service
Operator: Digital Motion Labs, LLC
Address: 1111B South Governors Avenue, STE 40566, Dover, DE 19904, United States
Contact: [email protected]
Address: 1111B South Governors Avenue, STE 40566, Dover, DE 19904, United States
Contact: [email protected]